Welcome to Desi Masala! These Terms and Conditions govern your use of our ecommerce website and outline the rights and responsibilities of both users and Desi Masala. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.
- Products and Ordering: a. Desi Masala offers a range of Asian spices and food products for sale through our website. We strive to provide accurate and up-to-date product information; however, we do not guarantee the accuracy, completeness, or availability of any product listed on our website. b. By placing an order, you warrant that you are at least 18 years old and legally capable of entering into a binding contract. You also agree to provide accurate and complete information during the ordering process. c. All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity.
- Pricing and Payments: a. The prices listed on our website are in the currency stated and are exclusive of applicable taxes, duties, and shipping charges. These additional charges, if any, will be displayed during the checkout process. b. We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method. c. We take reasonable measures to ensure the security of your payment information; however, we shall not be liable for any unauthorized access or loss of data during transmission or storage.
- Shipping and Delivery: a. Desi Masala ships products within Romania and certain international locations as specified on our website. Shipping times and costs may vary depending on the destination and shipping method chosen during checkout. b. While we strive to deliver products in a timely manner, we cannot guarantee specific delivery dates or be held responsible for any delays or issues caused by third-party shipping carriers or customs authorities.
- Returns and Refunds: a. We want you to be satisfied with your purchase. If you receive a damaged or incorrect product, please contact us within [X] days of receipt to arrange for a return or exchange. b. For hygiene and safety reasons, we do not accept returns or exchanges for food products that have been opened or consumed, unless they are defective or not as described.
- Intellectual Property: a. All content on our website, including but not limited to text, images, logos, and product descriptions, is the intellectual property of Desi Masala or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or use our content without our prior written consent.
- Limitation of Liability: a. Desi Masala shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or products, even if we have been advised of the possibility of such damages. b. Our liability, if any, for any claim related to your use of our website or products shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.
- Governing Law and Jurisdiction: a. These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania. Any disputes arising out of or relating to these terms shall be exclusively subject to the jurisdiction of the competent courts in Romania.
- Amendments: a. We reserve the right to modify, update, or replace any part of these Terms and Conditions at our sole discretion. Any changes will be effective immediately upon posting on our website. It
Contact us at {email} for questions related to refunds and returns.